📦 Shipping Policy

Last updated: April 22, 2025

At Shopnea, we aim to ship your order quickly and securely.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Delays may occur during high-volume periods.

Shipping Rates & Delivery Times

Shipping costs and delivery times are calculated at checkout based on your location. Typical delivery times:

Region Delivery Time
U.S. 4–7 business days
Canada 5–10 business days
Europe 7–14 business days
Asia-Pacific 10–15 business days
Other 10–20 business days

Order Tracking

Once shipped, you’ll receive a tracking number via email.

Customs & Import Taxes

International orders may incur customs fees. Customers are responsible for any applicable duties or taxes.

Lost or Damaged Packages

We are not responsible for lost or stolen packages marked as “delivered.” If issues arise, contact your shipping carrier or our support team at contact@shopnea.com.

📝 Terms of Service

Last updated: April 22, 2025

By using Shopnea.com, you agree to the following terms:

Use of Services

You must be of legal age in your country or have parental consent. You agree not to use our Services for any illegal or unauthorized purposes.

Accuracy of Information

We are not responsible for errors or outdated content on the website. Prices and availability are subject to change without notice.

Account Responsibilities

You agree to provide accurate billing/shipping details and update them as needed.

Limitation of Liability

We are not liable for any indirect or consequential damages related to the use of our Services.

Governing Law

These Terms are governed by the laws of the United States.

For questions, contact contact@shopnea.com.

🔒 Privacy Policy

Last updated: April 22, 2025

We value your privacy. This policy explains how Shopnea collects and uses your data.

Information We Collect

  • You provide: name, email, shipping info, order details

  • We collect: device data, IP address, browser info via cookies

  • Third parties: Shopify, payment processors, analytics tools

Use of Information

  • To fulfill orders and process payments

  • To personalize your shopping experience

  • For security and fraud prevention

  • To comply with legal obligations

Sharing Information

We share your data with trusted third-party providers and only as needed. We do not sell your personal information.

For data requests, contact us at contact@shopnea.com.

🔁 Return & Refund Policy

Last updated: April 22, 2025

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

Eligibility

Returned items must be:

  • In original condition

  • Unused and in original packaging

  • Accompanied by proof of purchase

To start a return, contact contact@shopnea.com.

Refund Process

Once your return is received and approved, refunds will be issued to your original payment method within 10 business days.

Exceptions

We do not accept returns for:

  • Sale items

  • Gift cards

  • Personalized or perishable goods

Damaged or Wrong Items

Contact us immediately at contact@shopnea.com if your item is defective or incorrect.