Privacy policy

Privacy Policy

This Privacy Policy describes how Shopnea collects, uses, and shares your personal information when you visit, use, make a purchase through, or otherwise interact with our store and services (“Services”). Our store is powered by Shopify. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will control with respect to personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact information, such as your name, billing and shipping address, phone number, and email address
Payment and transaction information, such as payment details, order history, returns, exchanges, and cancellations
Account information, such as your username, password, preferences, and settings
Customer support communications
Device and technical information, such as IP address, browser type, network connection, and device identifiers
Usage information, such as how you browse and interact with our Services

We may collect this information directly from you, automatically through your use of the Services, from service providers, and from third-party partners.

How We Use Your Personal Information

Provide, operate, and improve our Services
Process payments, fulfill orders, arrange shipping, and manage returns or exchanges
Maintain your account and remember your preferences
Communicate with you about your orders, account, or customer support requests
Send promotional or marketing communications, where permitted by law
Detect, prevent, and investigate fraud, abuse, or other harmful activity
Comply with legal obligations and enforce our terms or policies

How We Share Personal Information

We may share your personal information with:

Shopify and service providers who help us operate our store, process payments, fulfill orders, provide analytics, customer support, cloud storage, and shipping services
Marketing and advertising partners, where permitted by law
Third parties when you request or authorize us to do so
Affiliates within our corporate group
Relevant parties in connection with legal obligations, business transfers, mergers, bankruptcy, or the protection of our rights and users

Depending on where you live, you may have the right to opt out of certain types of data sharing for targeted advertising.

Relationship with Shopify

Our store is hosted by Shopify. Shopify may process your personal information to provide and improve the Services. Information you submit to our store may be shared with Shopify and its service providers, including entities located outside your country.

We may also use certain Shopify enhanced features that help us improve and grow our business. In these cases, Shopify may process certain personal information in accordance with its own privacy practices.

Third-Party Websites

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of those third-party services. We encourage you to review their policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention

We use reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your personal information
Opt out of certain targeted advertising or data sharing
Unsubscribe from marketing emails at any time

We may need to verify your identity before processing certain requests. You may also have the right to designate an authorized agent to act on your behalf where permitted by law.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on where you live, you may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your own. Where required, we rely on recognized legal mechanisms for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised effective date.